Terms and Conditions

Terms and Conditions of the BONDLY LASHES Online Store

§ 1 General Provisions

Seller: Bondly Lashes spółka z ograniczoną odpowiedzialnością, with its registered office in Łódź, entered into the Register of Entrepreneurs of the National Court Register under KRS number: 0001201602, NIP: 7272894015, REGON: 54305921100000.
Registered office address (correspondence address): ul. Płatowcowa 22, 94-223 Łódź, Poland.
Email address: bondly@bondlylashes.com
Telephone number: +48 570 900 652
Return address (in the event of withdrawal from the contract): ul. Płatowcowa 22, 94-223 Łódź, Poland.
Address for sending complained-about goods (in the event of a complaint): ul. Płatowcowa 22, 94-223 Łódź, Poland.
Online Store (hereinafter: the “Store”) means the online sales platform operated by the Seller at: https://www.bondlylashes.com
Definitions: Whenever these Terms and Conditions refer to:

a. Consumer – this shall mean a natural person entering into a legal transaction (agreement) with the Seller not directly related to their business or professional activity, in accordance with Article 22¹ of the Polish Civil Code.
b. Entrepreneur with consumer rights – this shall mean a natural person entering into an agreement with the Seller directly related to their business activity, where the agreement does not have a professional nature for that person, resulting in particular from the subject of their business activity (definition based on Article 38a of the Polish Consumer Rights Act); such entrepreneur benefits from rights granted to Consumers.
c. Privileged Buyer – this shall mean collectively Consumers and Entrepreneurs with consumer rights; all provisions of these Terms and Conditions relating to Consumers shall also apply accordingly to Entrepreneurs with consumer rights.
d. Buyer – any entity making a purchase in the Store, whether a natural person, including a Privileged Buyer, or a legal person, or an organisational unit without legal personality.
e. Account – a free functionality of the Store (electronic service) consisting in creating an individual Buyer account, allowing, among other things, viewing order history or saving address details; the agreement for maintaining the Account is concluded for an indefinite period, and the Buyer may terminate it at any time by requesting deletion of the Account from the Seller, for example by email.
f. Newsletter – an electronic service provided by the Seller consisting in sending registered users marketing information by email about the Seller’s products, promotions, and new arrivals; sending the Newsletter requires the Buyer’s voluntary consent to receive commercial information by electronic means. The Buyer may unsubscribe from the Newsletter at any time, including by clicking the “unsubscribe” link available in the footer of each newsletter or by contacting the Seller.
g. Business Days – days from Monday to Friday, excluding public holidays in Poland.

§ 2 Purchases in the Store

The prices displayed next to products in the Store are total gross prices, including VAT, for a given product. All prices are given in Polish zloty (PLN).
The total order price consists of the price of the product and, where applicable, delivery costs, indicated in the Store during the ordering process. The Seller notes that delivery costs may depend on the delivery method chosen by the Buyer.
The procedure for concluding a sales contract in the Store is as follows: the Buyer adds the selected product to the basket in the Store and then proceeds to the order form.
In the order form, the Buyer chooses the available delivery method and payment method for the order. The Buyer also provides the data necessary to process the order, such as first and last name or company name, delivery address, email address, telephone number, and invoice details if required.
Verification and correction: before finally placing the order, the Buyer has the possibility to verify and amend the entered data and the selected order options. The Buyer should ensure that all data, such as the delivery address, ordered products, and payment method, are correct.
The order is placed when the Buyer confirms the order summary by clicking the appropriate purchase confirmation button, for example “I order with an obligation to pay,” and accepts these Terms and Conditions. At that moment, a binding sales contract is concluded between the Buyer and the Seller.
After the sales contract is concluded, meaning after the order is placed, the Seller sends the Buyer an order confirmation by email to the address provided. In addition, the Seller will provide the Privileged Buyer with confirmation of the concluded sales contract on a durable medium, for example by email, at the latest upon delivery of the product.
The Buyer may make purchases in the Store without registering an Account, as a guest, or by registering an Account. Registering an Account requires completing the registration form by providing an email address and setting a password, and accepting these Terms and Conditions. Creating an Account is free of charge. The Buyer is obliged to protect their Account login details from disclosure to third parties.
Prohibited actions: the Buyer is prohibited from providing unlawful content, including within forms available in the Store, for example in the order comment field, including content that is offensive, vulgar, unlawful, or contrary to good morals.

§ 2a Provision of Electronic Services

The Seller provides Buyers with electronic services, in particular:
a. maintaining a user Account in the Store,
b. making the order form available,
c. making the contact form available,
d. sending the Newsletter.
The agreement for maintaining an Account is concluded when the Buyer confirms the Account registration. This agreement is concluded for an indefinite period. The Buyer may resign from the Account at any time by sending an appropriate request to the Seller, for example by email, or by using the Account deletion function, if available.
The agreement for the Newsletter service is concluded for an indefinite period upon the Buyer’s confirmation of subscribing to the Newsletter. The Buyer may unsubscribe from the Newsletter at any time, in particular by clicking the “unsubscribe” link in the footer of the newsletter message or by contacting the Seller.
The minimum technical requirements necessary to use the Store and electronic services are:
a. a device with Internet access,
b. an up-to-date web browser supporting JavaScript and cookies,
c. an active email account.
The Seller may terminate the agreement for electronic services, for example Account or Newsletter, in the event of a gross breach by the Buyer of the law or the provisions of these Terms and Conditions, in particular in the event of providing unlawful content. Termination of the agreement shall not affect the validity of sales contracts concluded by the Buyer before termination.

§ 3 Payment Methods

The following payment methods are available in the Store for ordered goods:

Online payments via Przelewy24 (PayPro S.A.) – fast electronic transfers, BLIK, and payment card payments such as Visa, MasterCard, as well as other methods available through Przelewy24, if available in the Store during the ordering process.
Online payments via PayNow (mBank S.A.) – fast electronic transfers, BLIK, and payment card payments such as Visa, MasterCard, as well as other methods available through PayNow, if available in the Store during the ordering process.
PayPal – online payment via a PayPal account, if available in the Store during the ordering process.
Traditional bank transfer – prepayment directly to the Seller’s bank account. The transfer details will be provided to the Buyer after the order is placed.

The Seller may also make other payment methods available according to the information provided in the Store. Available payment methods are always indicated to the Buyer during the ordering process.

§ 4 Order Processing and Delivery

The Seller is obliged to deliver the product to the Buyer free from physical and legal defects.
The order processing time, meaning preparation for dispatch, is up to 2 Business Days from the moment the sales contract is concluded, unless otherwise stated for a given product. In the case of advance payment, the processing time is counted from the moment the payment for the order is credited.
If the Buyer chooses advance payment, the Seller will begin processing the order only after receiving payment for the product and any delivery costs.
If, within one order, the Buyer purchases products with different declared processing times, the order shall be processed in full according to the longest processing time applicable to the products included. The Buyer may, however, decide to split the order by contacting the Seller, although this may involve additional shipping costs.
Delivery area: the Seller delivers ordered goods within the territory of the Republic of Poland, as well as to other countries of the European Union. Delivery outside Poland may involve a longer delivery time and higher shipping costs, which will be indicated to the Buyer during the ordering process, before final approval.
Delivery methods: products purchased in the Store are delivered using available shipping services, in particular:
a. courier companies, meaning courier shipment to the indicated delivery address,
b. InPost parcel lockers, only within Poland.

Information about available delivery options, including costs and delivery restrictions to individual countries, is presented to the Buyer during the ordering process.

The Buyer may optionally collect the product in person at the Seller’s registered office at the address indicated in § 1 section 2 above during opening hours indicated by the Seller. The Seller will inform the Buyer by email or telephone when the order is ready for collection.
In the case of personal collection, the product will be ready for collection within the order processing time indicated in § 4 section 2 above. If the Seller has indicated a specific dispatch date for the product, this means that the product will also be ready for collection by the Buyer within that period.

§ 5 Right of Withdrawal from the Contract

Right of withdrawal: a Privileged Buyer has the right to withdraw from a contract concluded with the Seller through the Store, meaning a sales contract, within 14 days without giving any reason.
The withdrawal period expires after 14 days from the day:
a. on which the Privileged Buyer acquired possession of the ordered product, or on which a third party indicated by the Buyer, other than the carrier, acquired possession of that product, in the case of a contract for one product,
b. on which the Privileged Buyer acquired possession of the last item, or a third party indicated by the Buyer, other than the carrier, acquired possession of the last item, in the case of a contract involving multiple items delivered separately.
To exercise the right of withdrawal, the Privileged Buyer must inform the Seller, using the contact details provided in § 1 of these Terms and Conditions, for example by sending a statement by email or traditional mail, of their decision to withdraw from the contract by means of an unequivocal statement.
The Privileged Buyer may, but is not obliged to, use the model withdrawal form constituting Annex No. 1 to these Terms and Conditions.
To meet the 14-day withdrawal deadline, it is sufficient for the Privileged Buyer to send information concerning the exercise of the right of withdrawal before the deadline expires, for example by sending an email before the end of the 14th day from receipt of the product.
In the case of purchasing digital content not supplied on a tangible medium, for example an e-book or access to an online VIP zone, the Privileged Buyer may, during the ordering process, expressly consent to the start of performance before the expiry of the withdrawal period and acknowledge the loss of the right of withdrawal once performance has begun. Such consent is expressed by ticking a separate, unticked checkbox. In such a case, after the Seller starts performance, the Privileged Buyer loses the right to withdraw from the contract for the supply of that digital content.

§ 6 Effects of Withdrawal from the Contract

In the event of effective withdrawal from the contract, the Seller shall refund the Privileged Buyer the price of the product and the delivery cost up to the amount of the cheapest ordinary delivery method offered in the Store, excluding additional costs resulting from the Buyer’s choice of a delivery method other than the cheapest ordinary delivery method offered by the Seller.
The refund shall be made by the Seller without undue delay and, in any event, no later than 14 days from the day on which the Seller was informed of the Privileged Buyer’s decision to exercise the right of withdrawal.
The Seller shall make the refund using the same payment method that was used by the Privileged Buyer in the original transaction, unless the Privileged Buyer has expressly agreed otherwise. In any case, the Privileged Buyer shall not incur any fees in connection with the refund.
The Seller may withhold the refund until it has received the product or until the Privileged Buyer has supplied proof of having sent it back, whichever occurs first.
The Privileged Buyer should send back or hand over the product to the Seller at the return address indicated in § 1 section 5 without undue delay and, in any event, no later than 14 days from the day on which they informed the Seller about withdrawal from the contract. The deadline is met if the Privileged Buyer sends the product back before the expiry of the 14-day period.
In the case of withdrawal from a distance contract, the Privileged Buyer, including a Consumer, shall bear the direct costs of returning the goods to the Seller.
The Privileged Buyer is liable only for any diminished value of the product resulting from handling it in a way other than necessary to establish the nature, characteristics, and functioning of the product, meaning beyond the usual scope of testing the product as would be possible in a brick-and-mortar store. Excessive use of the product may result in the impossibility of obtaining a full refund, and the Seller shall have the right to deduct an amount corresponding to the decrease in the product’s value.
If the nature of the product prevents it from being returned by regular post, the Seller shall inform the Privileged Buyer in the product description in the Store or during the ordering process about the approximate cost of returning such product, calculated reasonably and to the maximum extent possible. This applies to products that, due to their size or weight, require special transport, for example pallet transport.
If the Privileged Buyer made payment by payment card, the Seller shall refund the payment to the bank account associated with that card, meaning the refund will be made to the account of the card used for payment.

§ 7 Exceptions to the Right of Withdrawal

The right to withdraw from a distance contract, in accordance with § 5 and § 6 of these Terms and Conditions, shall not apply to the Privileged Buyer in relation to contracts:

a. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer or Privileged Buyer, who was informed before the performance began that after the Seller had performed the service, they would lose the right of withdrawal,
b. where the subject of the performance is a non-prefabricated item made to the Buyer’s specifications or serving to meet the Buyer’s individual needs,
c. where the subject of the performance is an item liable to deteriorate quickly or having a short shelf life,
d. where the subject of the performance is an item which, after delivery, due to its nature, becomes inseparably mixed with other items,
e. where the subject of the performance consists of audio or visual recordings or computer software delivered in a sealed package, if the package was opened after delivery,
f. for the supply of newspapers, periodicals, or magazines, except for subscription agreements,
g. for the supply of digital content not supplied on a tangible medium, for example audio files, video files, e-books, or access to content in a VIP zone, if the performance began with the express consent of the Consumer or Privileged Buyer before the expiry of the withdrawal period and after the Seller informed them about the loss of the right of withdrawal.

The above exclusions correspond to Article 38 of the Polish Consumer Rights Act. If a given Privileged Buyer purchases a product or service in the Store to which the right of withdrawal does not apply, in accordance with the above, the Seller shall inform the Buyer of this no later than at the time of placing the order.

§ 8 Complaints, Statutory Liability, and Warranty

Basis for complaints: the Seller is liable for physical or legal defects of the product to the extent specified by law:

With respect to Privileged Buyers, meaning Consumers and Entrepreneurs with consumer rights, the Seller is liable for any lack of conformity of the product with the contract under the Polish Consumer Rights Act of 30 May 2014, for a period of 2 years from delivery of the product to the Buyer.
With respect to Buyers who are not Privileged Buyers, meaning other entrepreneurs, the Seller is liable under the rules of statutory warranty provided in the Polish Civil Code; however, pursuant to Article 558 § 1 of the Polish Civil Code, the Seller’s liability under statutory warranty for defects is excluded, meaning that an entrepreneur making a purchase in connection with their professional activity may not submit complaints based on statutory warranty.

If a commercial warranty has been granted for a product, information about the existence and content of that warranty, and the fact that it does not exclude, limit, or suspend the Buyer’s rights arising from mandatory legal provisions, is provided in the product description in the Store or in the warranty document attached to the product. Exercising warranty rights is voluntary for the Buyer.

Complaint rights of the Consumer: under the Seller’s liability for lack of conformity of the product with the contract, applicable to Privileged Buyers, the Consumer has the right to request that the product be brought into conformity with the contract, in particular by free repair or replacement with a new item. The Seller is obliged to remove the defect or replace the product within a reasonable time and without excessive inconvenience to the Consumer. If repair or replacement is impossible, for example because it would involve excessive costs, or if the Seller fails to repair or replace within an appropriate time, the Consumer may request a price reduction or withdraw from the contract and request a refund. However, the right to withdraw from the contract due to a defect does not apply if the lack of conformity is insignificant. In the event of a price reduction, the Seller shall refund the appropriate part of the paid amount, and in the event of withdrawal, the full amount paid. The Consumer exercises these rights in accordance with Chapter 5a of the Polish Consumer Rights Act and the relevant provisions of the Polish Civil Code.
Complaint procedure: it is recommended that the Buyer submit a complaint to the Seller in writing or by email to the contact details indicated in § 1 of these Terms and Conditions. In the complaint description, it is advisable to provide the Buyer’s details and details enabling identification of the order, such as the order number and purchase date, indicate the complained-about product, describe the observed defect, and specify the claim being made, for example repair, replacement, price reduction, or refund. This will facilitate and speed up the complaint handling process.
Sending the complained-about product: if it is necessary to send the product back to the Seller for the purpose of examining the complaint, the Buyer should deliver the product to the address indicated in § 1 section 6 of these Terms and Conditions. In the case of a Privileged Buyer, the cost of delivering the product to the Seller in connection with the complaint procedure shall be borne by the Seller. In the case of other Buyers who are not Privileged Buyers, the cost of returning the product to the Seller shall be borne by the Buyer.
The Seller does not provide a separate commercial warranty for the products sold, unless the existence of such warranty has been expressly indicated in the description of a given product, as mentioned in section 1 above. If the manufacturer of the product grants a warranty, the warranty document shall be delivered to the Buyer together with the product.
Complaints regarding electronic services: if the Buyer has reservations regarding the operation of the Store or electronically supplied services, for example the functioning of the Account or Newsletter subscription, they may submit a complaint by email to the address indicated in § 1 of these Terms and Conditions. The Seller shall examine such complaint and provide a response within 14 days from receipt.
The Seller shall respond to a submitted complaint, whether concerning products or services, within 14 days from the date of receipt. The Seller shall inform the Buyer of the decision on paper or another durable medium, for example by email. Failure of the Seller to respond to the complaint of a Privileged Buyer within the above period shall mean that the Seller has accepted the complaint as justified.

§ 9 Out-of-Court Complaint Handling and Redress Procedures

If the outcome of the complaint procedure is unsatisfactory to the Consumer, the Consumer may use out-of-court methods of pursuing claims against the Seller. Out-of-court dispute resolution methods are voluntary for the Consumer and may be used only with the consent of both parties to the dispute, that is both the Consumer and the Seller.

Out-of-court methods of resolving consumer disputes include in particular:

a. Mediation conducted by the competent Provincial Inspectorate of Trade Inspection. The Consumer may apply to the Trade Inspection authority for mediation in a dispute with the Seller. The mediation procedure is generally free of charge. A list of inspectorates together with contact details is available on the website of the Office of Competition and Consumer Protection.

b. Permanent consumer arbitration court at the Trade Inspection authority. The Consumer may request that the dispute be resolved by the permanent consumer arbitration court operating at the competent provincial inspectorate of Trade Inspection. Such proceedings are also generally free of charge. A list of permanent arbitration courts and details of the procedure are available on the website of the Office of Competition and Consumer Protection.

c. Municipal or District Consumer Ombudsman. The Consumer may seek free legal assistance from the consumer ombudsman competent for their place of residence.

d. ODR Platform. The Consumer may use the EU online dispute resolution platform available at: https://ec.europa.eu/consumers/odr. The ODR platform enables independent, impartial, out-of-court resolution of consumer disputes electronically.

The Seller informs that it is not obliged to use the out-of-court dispute resolution methods referred to above unless the parties agree otherwise in a given case. The above information does not constitute a commitment by the Seller to use mediation or arbitration. It is solely information provided as required by law.
The Consumer may use the above-mentioned out-of-court methods of complaint handling and redress after the complaint procedure has ended, that is when the Seller has issued a decision on the complaint or the time limit for its examination has expired. In all cases, the Consumer retains the right to bring the matter before a common court.

§ 10 Personal Data in the Store

Personal data controller: the controller of the personal data provided by the Buyer when using the Store, including placing orders, registering an Account, subscribing to the Newsletter, and similar actions, is the Seller. Detailed information regarding the processing of personal data by the Seller, including the purposes, legal bases, data recipients, and the rights of data subjects, is contained in the Privacy Policy available in the Store. The Privacy Policy has been prepared in accordance with the transparency principle required by the GDPR.
Purposes of processing: the personal data of the Buyer provided to the Seller in connection with purchases in the Store are processed for the purpose of order fulfilment, meaning the performance of the sales contract. The legal bases for processing personal data are:

the necessity to perform the contract of sale or to take steps at the request of the Buyer prior to entering into it, pursuant to Article 6(1)(b) GDPR,
the legal obligation incumbent on the Seller in the field of accounting and tax settlements, pursuant to Article 6(1)(c) GDPR,
the legitimate interest of the Seller in establishing, pursuing, or defending possible claims, pursuant to Article 6(1)(f) GDPR.

Additionally, if the Buyer has given separate consent to receive the Newsletter, the legal basis for processing their data for this purpose is Article 6(1)(a) GDPR, meaning consent. In the case of processing data for other marketing purposes based on legitimate interest, the legal basis is Article 6(1)(f) GDPR, meaning the Seller’s legitimate interest in direct marketing of its own products. Details of other processing purposes, for example maintaining the user Account, handling contact form inquiries, or publishing reviews, are set out in the Privacy Policy.

Voluntary provision of data: the provision of personal data by the Buyer is voluntary, but necessary to conclude and perform the sales contract. Failure to provide required data will make it impossible to place an order in the Store or create a user Account.
Data retention period: the Buyer’s personal data shall be stored and processed for as long as necessary to achieve the purposes indicated. In particular:

data related to contract performance, including orders, are processed for the duration of the contract and then until the expiry of periods resulting from legal provisions, such as mandatory accounting retention periods, and until the expiry of the limitation period for possible claims,
data processed on the basis of consent, such as Newsletter subscription data, are processed until the Buyer withdraws consent,
data processed on the basis of legitimate interest are processed until such interest ceases to exist or until the Buyer effectively objects to such processing,
user Account data are processed for the duration of the Account, meaning the agreement for maintaining the Account, until the Account is deleted at the user’s request or the agreement is terminated by the Seller,
correspondence data, such as inquiries from the contact form or by email, are processed for the time needed to respond and, if necessary, to demonstrate the course of correspondence, but not longer than 3 years.

After the above periods expire, the data are deleted or anonymised.

Rights of the data subject: the Buyer, as the data subject, has the following rights:

the right of access to personal data under Article 15 GDPR, including the right to obtain a copy of the data,
the right to rectification under Article 16 GDPR,
the right to erasure, the so-called right to be forgotten, under Article 17 GDPR,
the right to restriction of processing under Article 18 GDPR,
the right to data portability to another controller under Article 20 GDPR,
the right to object to the processing of personal data under Article 21 GDPR, in the following situations:
a. an objection based on the particular situation of the data subject in relation to processing based on Article 6(1)(f) GDPR, meaning legitimate interests pursued by the controller,
b. an objection to processing for direct marketing purposes at any time, if the data are processed for such marketing, including profiling,
the right to withdraw consent, if data are processed on the basis of consent, with withdrawal not affecting the lawfulness of processing carried out before withdrawal.

In order to exercise the above rights, the Buyer should contact the Seller, for example by sending an appropriate request to the Seller’s email address. The Seller’s contact details are provided in § 1 of these Terms and Conditions and in the Privacy Policy. The Seller shall provide information about actions taken in response to the Buyer’s request without undue delay and no later than within the deadlines provided for by the GDPR.
If the Buyer considers that their personal data are being processed unlawfully, they have the right to lodge a complaint with the supervisory authority, the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw, Poland.

Detailed information on the principles of personal data processing, including the use of cookies and analytical tools, is available in the Privacy Policy published on the Store website.

§ 11 Final Provisions and Reservations

Language and governing law: agreements concluded on the basis of these Terms and Conditions are concluded in the Polish language. The law applicable to agreements between the Buyer and the Seller under these Terms and Conditions is Polish law. In the case of Consumers, the choice of Polish law under these Terms and Conditions does not deprive them of the protection granted under mandatory provisions of the law of their habitual place of residence.
Prohibition of unlawful content: the Buyer is prohibited from providing unlawful content, see also § 2 section 9 above. This applies in particular to any content submitted to the Seller through the Store, for example in product reviews, messages sent via the contact form, and similar means. The Seller may refuse to publish or may remove content submitted by the Buyer, such as reviews or comments, if it violates the above prohibition or generally applicable legal provisions.
Nature of transactions: each order placed in the Store constitutes a separate sales contract and requires separate acceptance of these Terms and Conditions by the Buyer. The agreement is concluded for a fixed period, until the order has been fully completed.
Amendments to the Terms and Conditions: the Seller may amend these Terms and Conditions in the event of important legal or organisational reasons, for example changes in the law governing online trade, changes in payment or delivery methods, or a change in the Seller’s legal form. Registered Users who have an Account shall be informed of each amendment by email to the address assigned to the Account and by a notice on the Store website at least 14 days before the amendments enter into force. If a User with an Account does not accept the planned amendments, they have the right to delete the Account before the date on which the amendments enter into force. Amendments to the Terms and Conditions shall not affect the acquired rights of Buyers using the Store before the amendments take effect. Orders placed before that date shall be governed by the previous version of the Terms and Conditions.
Dispute resolution: any disputes arising between the Seller and a Buyer who is not a Privileged Buyer, meaning not a Consumer or Entrepreneur with consumer rights, shall be submitted to the court having local jurisdiction over the Seller’s registered office. This provision does not apply to Consumers or Entrepreneurs with consumer rights. The Seller informs that, in disputes with Consumers, the applicable law shall determine jurisdiction, and in principle the competent courts shall be common courts determined in accordance with the provisions of the Polish Code of Civil Procedure.
Liability for allergic reactions and product use: the Seller shall not be liable for individual allergic reactions, skin irritation, or other side effects resulting from the user’s individual predispositions, provided that the product is in conformity with the contract, properly labelled, and used in accordance with the instructions. This does not exclude the Seller’s liability arising from mandatory legal provisions. Before first use, it is recommended to carry out an allergy test in accordance with the manufacturer’s instructions.
The Seller shall not be liable for damage resulting from improper use of products offered in the Store, including use contrary to their intended purpose or contrary to the instructions for use. The Buyer is obliged to use products in accordance with their intended purpose and with the safety rules described in the instructions attached to the product.
The provisions of these Terms and Conditions are not intended to exclude or limit any rights of a Consumer granted under mandatory legal provisions. In the event of inconsistency between the provisions of these Terms and Conditions and such provisions, those legal provisions shall prevail and shall apply.

§ 12 Annex No. 1 – Model Withdrawal Form

(this form should be completed and returned only if the Privileged Buyer wishes to withdraw from the contract)

Addressee:
Bondly Lashes sp. z o.o.
ul. Płatowcowa 22, 94-223 Łódź
e-mail: bondly@bondlylashes.com

I/We() hereby give notice that I/we() withdraw from the contract of sale of the following items:

Date of conclusion of the contract() / receipt():

Name and surname of the Consumer(s) / Entrepreneur(s) with consumer rights:

Address of the Consumer(s) / Entrepreneur(s) with consumer rights:

Signature of the Consumer(s) / Entrepreneur(s) with consumer rights: ___________________________
(only if this form is submitted on paper)

Date: _________________________

(*) Delete as appropriate.

§ 13 REVIEWS IN THE ONLINE STORE

1.1. A customer of the Online Store may voluntarily and free of charge submit a review regarding purchases made in the Online Store. The subject of the review may also include a rating, photo, or review of a purchased product in the Online Store.

1.2. After purchases are made in the Online Store, the Seller transfers the data necessary to create an email invitation to the company handling the survey process. The sending of surveys and the process of collecting reviews in forms is fully handled by TrustMate SA, with its registered office at Bartoszowicka 3, 51-641 Wrocław. TrustMate SA sends the Customer an email requesting a review, along with a link to an online form enabling its submission. The online form allows the Customer to answer the Seller’s questions regarding the purchase, provide a rating, add their own written review, and upload a photo of the purchased product. If no review is submitted after receiving the first invitation, TrustMate may resend the invitation.

1.3. A review may only be submitted by a Customer who made a purchase in the Seller’s Online Store.

1.4. Reviews submitted by Customers are published by the Seller in the Online Store and on the TrustMate.io profile.

1.5. Reviews may not be used by the Customer for unlawful actions, in particular acts of unfair competition against the Seller, or actions infringing personal rights, intellectual property rights, or other rights of the Seller or third parties.

1.6. A review may only be submitted for products actually purchased in the Seller’s Online Store. It is prohibited to enter into fictitious or sham sales agreements in order to submit a review. The author of the review may not be the Seller or its employees, regardless of the basis of employment.

1.7. A submitted review may be removed by its author at any time.